Shipping Policy

• Orders are shipped within 3 working days after order confirmation.
• Estimated delivery time:
  • Inside Dhaka: 3–4 working days
  • Outside Dhaka: 3–5 working days
• Cash on Delivery (COD) is available.
• For bKash payments, orders will be shipped only after payment confirmation.
• Shipping cost is calculated at checkout.

**Warm Natsume is not responsible for delays caused by the courier once the parcel has been dispatched.

Refund and Return Policy

• Due to the nature of collectible items, all sales are final.
• we do not accept returns or refunds unless the item is damaged or incorrect.
  • Minor packaging imperfections (such as box dents, scratches, or seal issues) are not considered damage.
• Please check the package before accepting delivery.
• An uncut opening video must be recorded from start to finish in clear natural lighting, without edits, pauses, or filters, for verification purposes.
• Claims without a complete uncut opening video will not be eligible for refund or replacement.
• Refunds or returns are not applicable for:
  • Change of mind
  • Personal preference
  • Incorrect expectations

**By placing an order with Warm Natsume, buyers agree to the above shipping, refund, and exchange policies.

Need help?

If you have any questions regarding your order, payment, or exchanges, feel free to reach out to us.

Instagram: @warm.natsume
Email: studio@warmnatsume.com

Kindly include your Order ID when contacting us so we can assist you quickly.